Terms and Conditions for using Resvly booking platform
Last updated: 22 October 2026 - terms-v1.4
Resvly is a booking and queue management platform operated from Western Australia, Australia. Business registration is currently in progress. In these Terms, "we", "us" and "our" mean the individual operator, and the "Platform" means this service. The website name does not identify a separate incorporated company. You can contact the operator at [email protected].
These Terms apply to your use of the Platform when you accept them during registration or another process that brings them to your attention. If you act for a business, you must have authority to bind that business. Do not create an account or proceed with a transaction if you do not agree.
A Provider is a business or person offering services through the Platform. A Customer is a person booking or receiving those services. Some provisions apply only to Providers, as indicated. This version covers the free-only service with all Platform payments disabled.
Nothing in these Terms removes rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law or mandatory laws applicable in your country. Section 8 takes priority over any inconsistent limitation elsewhere in these Terms.
Resvly provides software for service discovery, appointment scheduling, booking administration and walk-in queues. Customers can use the booking service without a platform fee. Only the free Starter subscription is currently available to Providers. Paid upgrades, subscription billing and online payments for Provider bookings through the Platform are disabled.
We supply the Platform; the Provider supplies the service you book. A booking creates a separate arrangement between the Customer and Provider on the terms disclosed for that booking, subject to applicable law. A listing is not a guarantee of qualifications, suitability, safety or service quality.
Availability and features depend on the free Starter plan, location and enabled integrations. Descriptions of future paid features do not make them available or form a commitment to provide them. The Platform is not an emergency service or a substitute for professional advice. Contact the relevant emergency services if immediate assistance is needed.
You must be at least 16 to hold your own account and have capacity to agree to these Terms under the law that applies to you. If you are under the age of majority, a parent or guardian must authorise and supervise your use where required. Children under 16 must not create or operate their own accounts; a parent or guardian may arrange services through their own account where the Provider permits it. Provider accounts must be established by an adult with authority to act for the business.
Where an optional integration is available on Starter, you choose whether to enable it. You are responsible for the accuracy of your account details, your instructions and your obligations under the integration provider terms. Stripe Connect payment collection is not available during the free-only service. Our responsibility for our own implementation remains subject to section 8.
Check the destination and data permissions of webhooks, Zapier automations, calendar connections and other integrations before enabling them. Disabling an integration does not necessarily delete information already received by its operator.
If you use the optional AI writing assistant, only submit a website you are authorised to use for that purpose. Review generated content for accuracy, intellectual property issues and suitability before publishing; AI output can be incorrect.
While business registration and payment-service setup are in progress, you can use the currently available Platform free of charge. Only the free Starter subscription is active, and Platform access will remain free while payment services are unavailable, subject to the service-change and closure provisions in section 7. No payment card is required, there are no paid renewals, and we do not collect booking payments, deposits or commissions through the Platform. You can stop using the service or close your account without a Platform cancellation fee.
Starter features and limits are described on our Pricing page. Any descriptions or prices for paid plans relate to features that are not currently available for purchase. A free service does not remove rights or obligations under applicable law.
Free use of the Platform does not mean the services offered by Providers are free. Providers set and must disclose their own service prices, currency, payment arrangements and cancellation conditions before a booking is confirmed. Any payment for those services must be arranged directly with the Provider outside the Platform. We do not collect or hold those funds, issue receipts for them, or administer their refunds.
Contact the Provider about its service charges, cancellations or refunds, and contact us about Platform errors. Provider conditions cannot override statutory rights. We do not guarantee Provider performance or voluntary refunds, and remain responsible for our own obligations and any liability imposed by law.
If we introduce paid plans or payment features later, we will update these Terms and the Privacy Policy as appropriate and disclose the relevant features, fees, billing periods, taxes, cancellation rights and payment processing before you choose to use them. Any future Platform fees will be quoted in United States dollars (USD); independent Provider prices may use other currencies. Your free account will not automatically become a paid subscription, and using the current free service does not authorise future charges.
We do not promise that every feature will remain available or free indefinitely. Changes to the free service are subject to the notice and account-closure provisions in sections 7 and 12. You may decline a future paid offer.
Our Privacy Policy explains what information is collected, why it is used, who may receive it and how to exercise privacy rights. Accepting these Terms does not provide blanket consent to optional marketing, advertising or every use of personal information.
A booking, walk-in queue entry, Google registration or a Provider acting for you may result in an account or customer record being created. Providers must give appropriate notice and have authority before submitting your details. Contact us if a record was created without your knowledge or you want to discuss deletion.
We send messages needed to administer accounts, security, bookings and queue activity. Optional marketing is subject to the consent or other permission required by the law applicable to the recipient. An enabled notification preference is not, by itself, evidence of consent.
You can manage optional categories in Notification Preferences or use the unsubscribe link in a marketing email without signing in. You may also contact support. Opting out of marketing does not prevent necessary service, security or legal notices.
Customers and Providers retain their applicable privacy rights. These Terms do not transfer ownership of personal information or release either party from its own privacy and security obligations.
We may restrict an account or content where reasonably necessary to address a material breach, unlawful activity, a security threat or a legal requirement. The response will be proportionate to the issue. Where practicable, we will explain the reason and allow a reasonable opportunity to resolve it.
Immediate action may be necessary to protect users, comply with law or prevent harm. We will notify you as soon as reasonably practicable unless doing so would be unlawful or compromise security. You may ask support to review a restriction.
You may close your account through the available settings or by contacting support. Closure does not automatically cancel a booking contract with a Provider or erase all records. Resolve upcoming appointments directly with the Provider and request any records you need. Retention and deletion are addressed in the Privacy Policy.
We may change or discontinue the free service for reasonable operational, legal or security reasons. Where practicable, we will give reasonable advance notice of a material reduction or closure and an opportunity to obtain relevant records before access ends. Urgent legal or security action may require shorter notice. Any remedies required by law remain available.
Maintenance, faults and third-party outages may interrupt availability. We will take reasonable steps to address issues within our control. Providers should keep appropriate business continuity arrangements and independent records needed for their own obligations; this does not excuse our failure to meet our obligations.
Nothing in these Terms excludes, restricts or modifies a guarantee, right, remedy or liability that cannot lawfully be excluded or limited, including under the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth). This protection applies to every disclaimer, cap and indemnity in these Terms.
Where consumer guarantees apply, you retain the remedies the law provides, which may include cancellation, a refund, resupply or compensation, depending on the circumstances. We do not claim a universal right to choose resupply instead of another remedy.
Only for services of a kind not ordinarily acquired for personal, domestic or household use, and only where section 64A of the Australian Consumer Law permits and it is fair and reasonable to do so, liability for failure to comply with an applicable consumer guarantee is limited, at our option, to supplying those services again or paying the cost of having them supplied again.
We do not promise uninterrupted or error-free operation, or guarantee the conduct, qualifications or services of an independent Provider. However, we remain responsible for our own acts and omissions to the extent required by law. Use of an external supplier does not automatically exclude our responsibility.
Each party must take reasonable steps to avoid or reduce loss. Responsibility for loss is reduced to the extent the other party caused or contributed to it, where the law permits.
For a Provider acquiring the free Platform for business purposes, and only to the extent lawful and fair, our aggregate liability arising from the same event or a related series of events is limited to AUD $100. This limit is subject to the exclusions below and the non-excludable rights described above. It is not a representation that every claim or remedy is capped.
This contractual cap does not apply to Customer use outside a business, fraud, wilful misconduct, our negligence causing personal injury or death, our breach of confidentiality or privacy obligations, or any liability that cannot lawfully be limited. The AUD amount describes the contractual liability limit only; it is not a fee for using the Platform.
A Provider must reimburse our reasonable, substantiated loss and legal costs arising from a third-party claim only to the extent caused by that Provider knowingly supplying unlawful or infringing content, or by its fraudulent or wilful unlawful use of the Platform. This indemnity does not apply to ordinary Customer use, or to the extent we caused or contributed to the loss.
We must give prompt notice of such a claim, take reasonable steps to mitigate loss, allow the Provider a reasonable opportunity to participate in its defence, and obtain the Provider consent before agreeing to a settlement for which reimbursement is sought; that consent must not be unreasonably withheld.
Providers offer their own services and are not employed by us or authorised to bind us merely because they use the Platform. We do not become a party to their service contract simply by providing booking software. Actual rights and responsibilities are determined by the arrangement and applicable law.
Providers are responsible for their professional qualifications, service delivery, staff, insurance, safety and tax obligations. Customers should check that a service meets their needs and review the Provider terms before booking. This section does not exclude responsibility imposed on us by law.
We and our licensors retain rights in the Platform software, branding and original materials. Third-party and open-source components remain subject to their applicable licences.
You retain rights in content you supply. You grant us a non-exclusive, worldwide, royalty-free permission to host, store, reproduce, format, translate and display that content to operate the Platform and the features you request, including publishing content you designate as public. We may authorise our operational suppliers to do these things for that purpose.
This permission does not authorise unrelated marketing or sale of personal information. After removal or account closure, it continues only to the extent necessary for lawful retention, backups, dispute handling or obligations to other users, as explained in the Privacy Policy.
Do not copy, sell or modify protected Platform materials without permission. Restrictions on reverse engineering or similar activity apply only to the extent permitted by law and do not override applicable open-source licences or statutory rights.
For a dispute about a Provider service, contact the Provider first where practical. For our Platform, contact support with the relevant details and the outcome you seek. We will consider the complaint fairly and aim to respond within 30 days, or sooner where required by law.
You are encouraged to try good-faith resolution, but this does not prevent urgent court action, contacting a regulator or tribunal, exercising a statutory remedy, or acting before a limitation period expires.
These Terms are governed by the laws of Western Australia, Australia. Subject to mandatory local rights, the parties submit to the non-exclusive jurisdiction of the courts of Western Australia and courts hearing appeals from them. This does not prevent you from bringing proceedings in another court or tribunal where applicable law gives you that right.
If you use the Platform outside Australia, these Terms do not remove consumer, privacy or other protections that apply to you and cannot be waived, including any right to bring proceedings in your local courts. The availability of a feature in a country is not a representation that every Provider service is lawful or suitable there.
We may update these Terms to reflect changes to the Platform, legal requirements or reasonable operational needs. We will identify the revised version and effective date and give reasonable advance notice of material changes by email or a prominent Platform notice.
For a material change that disadvantages existing users, we will normally give at least 30 days notice and an opportunity to stop using the Platform or close the account before it applies. A shorter period may be necessary for an urgent legal or security reason; we will explain the reason where lawful and practicable.
Changes do not retrospectively remove accrued rights or remedies. We will seek renewed agreement where the law requires it. Continued use of the free service does not authorise future charges or constitute consent to unrelated processing of personal information.
If a provision is invalid or unenforceable, it is severed only to the extent necessary and the remainder continues where it can lawfully do so. This does not authorise enforcement of an unfair or prohibited term.
A delay or failure to exercise a right does not by itself waive that right. Nothing in these Terms requires you to waive a statutory protection.
For questions, complaints, account assistance or requests relating to these Terms, email [email protected] or use our contact page.
Use these contact channels to reach the operator about the Platform. Include only information necessary to explain your request; do not email payment-card details or passwords.