Terms and Conditions

1. Acceptance of Terms

By accessing and using Resvly (the "Platform"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Platform.

2. Platform Description

Resvly is a SaaS booking platform that connects service providers ("Providers") with customers ("Users") for appointment scheduling and service bookings.

3. User Conduct and Responsibilities

All Users Must:

• Provide accurate and truthful information during registration
• Maintain the confidentiality of account credentials
• Use the Platform in good faith and for legitimate business purposes
• Respect the intellectual property rights of Resvly and other users
• Comply with all applicable local, national, and international laws

Prohibited Activities:

• Unnecessarily canceling and rebooking appointments to manipulate availability or harm providers
• Creating fake accounts or providing false information
• Engaging in harassment, abuse, or discriminatory behavior
• Attempting to bypass security measures or exploit system vulnerabilities
• Using automated tools to scrape, extract, or harvest user data
• Engaging in any malicious activities intended to harm Resvly or its users

4. Provider-Specific Terms

Content and Image Guidelines:

• All uploaded images must be appropriate, professional, and relevant to your business
• Images must not contain adult content, violence, illegal activities, or offensive material
• You must own or have proper licenses for all uploaded content
• Business descriptions and information must be accurate and not misleading

Service Delivery:

• Providers must honor confirmed appointments unless unforeseen circumstances arise
• Reasonable notice must be given for any necessary cancellations
• Services must be provided as described in your business profile
• Professional standards and customer service excellence are expected

5. Data Protection and Privacy

• User data, including customer information and provider details, remains the property of respective users
• Users may not scrape, extract, or misuse other users' personal or business information
• Customer contact information shared through bookings must only be used for legitimate service delivery
• All parties must comply with applicable data protection regulations (GDPR, CCPA, etc.)
• Resvly implements reasonable security measures but users are responsible for protecting their own data

6. Account Suspension and Termination

Resvly reserves the right to suspend or terminate accounts that violate these terms, engage in malicious activities, or pose a risk to the Platform or its users. Users may also terminate their accounts at any time through their account settings.

7. Limitation of Liability

Resvly provides the Platform "as-is" and makes no warranties regarding service availability, data accuracy, or fitness for particular purposes. We are not liable for damages arising from service interruptions, user conduct, or third-party actions.

8. Intellectual Property

The Platform, including its design, features, and underlying technology, is owned by Resvly. Users retain ownership of their uploaded content but grant us a license to display and process it for Platform operations.

9. Dispute Resolution

Disputes between users should be resolved directly between the parties. Resvly may provide assistance but is not responsible for resolving service-related disputes. For Platform-related issues, users agree to attempt good-faith resolution before pursuing legal action.

10. Changes to Terms

Resvly may update these Terms and Conditions periodically. Users will be notified of significant changes, and continued use of the Platform constitutes acceptance of updated terms.

11. Contact Information

For questions about these Terms and Conditions, please contact us through the Platform support system or at [email protected].